IT Services A-Z

3d printing

In June 2018, the 3D Printers were relocated to the ground floor of the Interdisciplinary Engineering Building (IDE). They will be included as one of the many creative resources in the Missouri S&T Makerspace.

Accounts and Passwords

Missouri S&T faculty, staff, and students are assigned unique Username (also called a Single Sign On, or SSO).  Each individual is responsible for creating and protecting their password which must meet our password requirements.

• Overview: Accounts and Passwords
• Information: Username
• Information: Resource Accounts
• Launch: Change your account password  | Change your Google App password (Fac/Staff)
• Launch: Setup/Change your account password  | Setup/Change you Google App password  (Students)

Appsanywhere ‌ 

AppsAnywhere is a service that allows S&T provided software to be accessed from all CLC computers on campus.

Audio & Web Conferencing ‌ 

The University has partnered with Zoom provide departments with audio and web conferencing services. 

• Overview: Zoom

CAnvas  

Canvas is designed to enable instructors to engage students in exciting new ways, reaching them on their terms and devices—and connect more effectively, keeping students informed, involved, and collaborating together.

• Overview: Canvas (links out to edtech.mst.edu)

Desktop Enhancement Program 

We are committed to providing the best possible computing solution for all Missouri S&T faculty and staff. The objective of the Desktop Enhancement (DE) program is to provide each full-time faculty and staff member with a new computer every three years, based on the average life cycle of a typical desktop computer.

• Overview: Desktop Enhancement Program
• Information:
• See Also: Purchasing | Hardware

Device Registration 

To gain access to the Missouri S&T secure networks you must first register your device by entering its MAC address, also known as an ethernet address, in our device registration tool.

• Overview: Device Registration
• Tutorial: Find your ethernet address
• Launch: NetDB - Device Registration Tool: Faculty, Staff, Students  | Guests, Visitors 
• See Also: Device Registration Policies

Educational Technology ‌ 

The Educational Technology group provides services and support to facilitate the implementation and use of technology within a classroom environment. 

• Launch: Educational Technology  (links out to edtech.mst.edu)

Email (Faculty and Staff) 

All Missouri S&T faculty and staff are provided with an official University email account and 15 gigabyte (GB) of mailbox storage quota. To help you access your email we provide general email-related instructions, including how to get started, configuring your email program, dealing with spam, and accesing your S&T email. 

Email (Students)

All Missouri S&T students are provided with an official University email account. To help you access your email we provide general email-related instructions, including how to get started, deal with spam, and access your S&T email.

Emergency Alert

Missouri S&T's mass notification system is designed to alert the campus community to a potential threat or emergency situation.

• Launch: Emergency Alert  (links out to alert.mst.edu)
• Launch: Sign up for emergency alerts  (links out to alert.mst.edu)

File Storage

File Storage covers a wide variety of topics including: the distributed file system, network file storage, remote desktop, map to network drives, shadow copy client, skydrive, and more.

• Overview: File Storage
• Information: Google Drive | SkyDrive
• Tutorial: Map Network Drives

Google Apps

Google Apps for Higher Educations is a secure, open, free, familiar, and collaborative set of online tools including calendar, documents, sites, video, groups, and much more. Missouri S&T faculty, staff, and students are invited to activate their free Google Apps account.

• Overview: Google Apps
• Launch: myhome.mst.edu  (Google Apps login)
• See Also: Google Groups

Hardware

IT maintains contracts with multiple vendors to provide high quality products at affordable prices.  Computers, printers, and peripherals can be ordered by submitting an IT Ticket.

• Overview: Hardware
• Information: 
• Information: Nonstandard Hardware Fees

Hardware for International Travel

We provide tips on protecting University data when traveling abroad as well as providing 'clean' Chromebook devices free of charge that can be requested by submitting an IT Ticket.

• Offered Devices: Chromebook 3180
• UM Guidelines: Information Security Travel Standard

IT Help Desk

We can help. Call the IT Help Desk 573-341-4357, visit the Help Desk on the first floor of the Curtis Laws Wilson Library, or submit an online Help Desk ticket help.mst.edu.

• Overview: IT Help Desk
• Launch: help.mst.edu - Online help request system

Linux/Unix

Missouri S&T IT offers Linux and UNIX machines in Computer Science room 213, and in Electrical and Computer Engineering room 106. Information and tutorials on connecting to the Linux and UNIX computers can be found here.

• Overview: Linux/Unix
• Information: Linux/UNIX Hostnames
• Information: Basic Commands

Power Management

Information Technology (IT) collaborates with Missouri S&T's Green Campus Committee (GCC) in promoting sustainability. IT encourages students, faculty and staff to join in the effort to conserve energy by changing their Power Management settings and turning off their Screen Saver.

• Overview: Power Management
• Tutorial: Manually change power management settings
• Tutorial: Turn off your screen saver

Print

Missouri S&T utilizes a print management system called PaperCutNG to offer print services for students. Print services are available in Computer Learning Centers (CLCs). Information about general print quota, and how to transfer print quota are available on EdTech's website. IT's list of recommended printers for departmental procurement can be found here.

Purchasing

University departments may purchase computers and peripherals through the UM Volume Purchase Agreements.  However, not all items available on the volume purchasing agreement contracts are supported by IT. The University Computing Standards document referenced below contains more information about products supported by IT.  Additionally, the Missouri S&T Bookstore sells computers, modems, Ethernet cards, software, and other computer supplies.

• Overview: Purchasing
• Information: Hardware | Software | Desktop Enhancement

Remote Desktop Connection

Remote Desktop connects two computers over a network or the Internet. Once connected, you'll see the remote computer's desktop as if you were sitting right in front of it, and have access to all its programs and files.

• Overview: Remote Desktop Connection
• Tutorial: PuTTY Install

Research Support 

The Research Support Services (RSS) group within IT provides direct support to research faculty and students in the areas of data collection and analysis, electromechanical systems and instruments, and research computing, including High Performance Computing.

• Launch: Research Support  (links out to researchsupport.mst.edu)
• Launch: Numerically Intensive Computing  (links out to hpc.mst.edu)

Server Hosting

The IT Systems and Storage Infrastructure team offers a server hosting service for a minimal/at-cost monthly charge. This hosting service provides virtual hardware to run the host operating system as well as administration and security patching of the host operating system for OS Managed Servers.

Software

Browse the free and fee-based software packages available for university managed computers.  Receive a discount on Microsoft Office 2010.  Submit a ticket to renew a software license or purchase a new one.

• Overview: Software
• Information: Antivirus
• Information: Office
• Tutorial: SolidWorks

Telephones

Telephone services include Voice-over Internet Protocol phones, analog phones, mobile phones, and jack activation.  Telephone tutorials and instruction manuals are also here.

• Overview: Telephones
• Information: VoIP Phones | Analog Phones | Mobile Phones

Training

Missouri S&T IT offers training on the web content management software Terminal Four.  Official training and tutorials to Microsoft products, Google Apps, Skillsoft, Windows and Mac operating systems can be found in this training section.

• Overview: Training
• Tutorial: SkillSoft Training Library
• Tutorial: Microsoft E-Learning Library
• Tutorial: Terminal Four

Traveling

When traveling, especially internationally, special care must be taken to protect University data. 

• Information: UM Information Security Travel Standard

TelePresence Conference Center

The state-of-the-art teleconferencing center is located in the Curtis Laws Library, Room 201A. Normal Hours of Operation: Monday-Friday 8:00am-5:00pm CDT. The TelePresence is available for the S&T community at no cost.

VPN - Virtual Private Network

A virtual private network, or VPN, is designed to allow you a secure connection to an internal computer network from any location in the world using the Internet. You can connect to the Missouri S&T network over virtual private network to get immediate access to your network drives and other information only available on a network computer on campus.

• Overview: VPN
• Tutorial: VPN Setup

Web Support

Web Support provides assistance for University website maintenance and troubleshooting.  Terminal Four is the website content management software.  Active Data Calendar is the calendar system software.  Personal Web Space accounts are edited with HTML.  Web Support offers support for all these applications.

• Overview: Web Support
• Tutorial: Terminal Four
• Information: HTML

Wireless Networks and Services

Missouri S&T has public and private wireless networks setup throughout campus.  To access a secure wireless network, your device must be registered with IT.  Once your device is registered, select from one of four wireless networks.

• Overview: Wireless Networks and Services
• Tutorial: Guest Network
• Tutorial: PSK Network
• Tutoral: WPA Network
• Tutorial: Eduroam 

https://www.umsystem.edu/ums/is/infosec/standards-travel