IT Help Resources

IT Help Desk

Get over-the-phone troubleshooting and support by calling 573-341-4357 (HELP). IT Help Desk representatives can assist you over the phone or schedule a support technician to visit your office.


Normal Phone & Chat Service Hours
Monday - Friday 8:00 a.m. - 5:00 p.m CT
Closed Weekends 

Front Desk Hours 
Monday - Friday 8:30 a.m. - 4:30 p.m CT
Closed Weekends 

Visit the Help Desk

The IT Help Desk is our preferred method of customer contact for tech support and troubleshooting issues.

Get face-to-face assistance with computer and computer account issues on the first floor of the Curtis Laws Wilson Library.

  • Up to 30 minutes of free diagnostics for student computers
  • Operating System Installation  
  • Data Backup
  • Virus and Malware Removal 
  • Hardware Repair and Upgrade                 
  • Software Install and Upgrade                                           

Apple and Dell warranty repair available. Labor charges may apply depending on warranty type.


Online Help Request System

The online Help Desk Ticket System helps IT keep track of all support requests so each issue can be resolved in a timely manner. Although many calls to the IT Help Desk often generate a Help Request, you may also enter a request directly into the system at