Resource Accounts

From an account management standpoint, resource accounts are different from regular Exchange accounts.

A resource account

  • May or may not have an associated mailbox
  • May be tied to a particular resource (such as a conference room) for scheduling purposes
  • May not necessarily denote an individual
  • Always has at least one owner or an individual with 'full-rights' access to the account
  • May have calendar information shared or have delegate access assigned to users
  • Can be configured and accessed in Outlook, Outlook Web Access, or Entourage
  • Is always linked (via ownership, or full access rights) to another valid Exchange account

How to Mount a Resource Account Mailbox in Outlook 2016

Note: Not all resource accounts have an associated mailbox.

  1. Click File in the upper-left corner of the screen.
  2. Click Info.
  3. Select Account Settings.
  4. Select Account Settings again.
  5. Click Email tab.
  6. Click Change.
  7. Click More Settings.
  8. Click Advanced tab.
  9. Click Add a mailbox.
  10. Enter the display name of the mailbox.
  11. Click OK.
  12. Click Apply.

If you use multiple systems, contact IT Helpdesk and request Full Access Delegation.

How to Mount a Resource Account in Outlook Web Application (OWA)

  1. Start OWA and log in.
  2. Wait for the Person icon in the top right corner to become a circle.
  3. Left click on the Person Icon and select 'Open another mailbox.'
  4. Enter either the Display Name or the email address of the resource account.
  5. Click Open.

How to Delegate Calendar Permission in Outlook 2016

The following steps should be followed to set access for resource accounts:

  1. Go to the Tools menu.
  2. Click Options.
  3. Click Calendar Options.
  4. Click Resource Scheduling.
  5. Select your desired options in the section for Processing of meeting requests.
  6. Click OK.
  7. Remove the check-mark next to "Default Reminder" at the beginning of the Calendar section.
  8. Go to the Delegates tab.
  9. Click Add.
  10. Type the name of the delegate account.
  11. In the Delegate Permission box, click Editor in the Calendar list.
  12. Select Delegate receives copies of meeting-related messages sent to me or Send meeting requests and responses only to my delegate, not to me.
  13. Click OK.