Printers

Marco is the approved provider for IT-funded printer and copier support on our campus.  Due to budget constraints, IT is unable to fund additional campus printing without appropriate leadership approval.  IT prefers departments use group printers and copiers as much as possible. Replacing existing printers will not increase the overall print expense to the campus but will require approval.  The appropriate Dean, VP or VC, and the IT CIO review and approve all printer and copier requests.  See the monthly costs per unit on the "Printers" tab of the Hardware Pricing Sheet.

 

Departments that elect to purchase a printer without adding it to the Marco contract will be charged an installation and networking fee of $35 per hour and no additional printer support will be provided by IT after that is completed. 

 

Note: If departments elect to purchase a printer without adding it to the Marco contract, they will incur an installation and networking fee of $35 per hour, and IT will not provide further printer support beyond initial setup.

Marco

IT contracts with Marco to procure and support networked HP printers and Canon copiers at S&T.

Non-supported Printers

  • Non-networked printers
  • Non-HP brand printers
  • Non-Canon copiers

Supported Printers 

Refer to the Printer Hardware Pricing for a list of Marco-supported printers and their prices. Select the “Printers” tab at the bottom of the spreadsheet.

Note: Copiers require consultation with a Marco representative. Contact Tausha Manseau at Tausha.maseau@marconet.com.

Arrows pointing to the printers hardware tab in the pricing sheet.

 

Printer Hardware Pricing
  • Purchasing of supported printers and copiers.  Consultation is available by contacting Tausha Manseau @ tausha.manseau@marconet.com. 
  • Installation of printer or copier.
  • Marco Help Desk availability Mon-Fri 7:30 a.m. to 5:00 p.m. and 24-hour emergency support.
  • Automated free toner shipped to your office when toner levels are low. (The printer/copier has to remain on the network for low toner alerts to be sent to Marco and they must have the current mailing address.)
  • Your printer’s life extended through a 10-point maintenance check, in addition to diagnosis and resolution of any immediate issues. 
  • All toner, parts, and labor are free with the exceptions of staples, paper, and repair from natural disasters and abuse damage.
  • Marco provides a loaner printer if your printer is not fully operational after repair. 
  • If a replacement is required, a comparable device will be provided for free. 
  • For service or maintenance email mps@marconet.com, call 800.888.2081, or go online to Marco www.marconet.com/support. Your printer will have a sticker with Marco’s contact information and device information.
  • Your service call will be answered live 98% of the time by Marco, or you will receive a follow-up call within 15 minutes.
  • If on-site service is required, a certified technician will call within one hour to establish an on-site arrival time and will arrive on-site within four business hours, unless otherwise requested.
  • Alternatively, contact the S&T IT Help Desk 573-341-4357 and we will contact Marco on your behalf (this method will result in service delays).