Printers

Marco is our campus's approved provider for IT-funded printer and copier support.  Due to budget constraints, IT is unable to fund additional campus printing without appropriate leadership approval.  IT prefers that departments use group printers and copiers as much as possible.

To be as Earth-friendly as possible toner cartridges should be recycled. Instructions for how to do this are in the IT-Answers post. The Library and Help Desk will no longer collect used cartridges.  

If your printer is a Marco-supported printer, the used toner needs to be returned to Marco. Here is a link with instructions: https://help.marconet.com/recycle-your-toner 

If the printer is not a Marco-supported printer, the toner cartridge can be taken to the Rolla Recycling Center on Old St. James Road during regular office hours. There is no bin outside for these; you will need to go to the office, and they will show you where to place the used cartridges. 

Note: If departments elect to purchase a printer without adding it to the Marco contract, they will incur an installation and networking fee of $50 per hour, and IT will not provide further printer support beyond initial setup.

Marco

IT contracts with Marco to procure and support networked HP printers and Canon copiers at S&T.

Non-supported Printers

  • Non-networked printers
  • Non-HP brand printers
  • Non-Canon copiers

Supported Printers 

Refer to the Printer Hardware Pricing for a list of Marco-supported printers and their prices. Select the “Printers” tab at the bottom of the spreadsheet.

Note: Copiers require consultation with a Marco representative. Contact Tausha Manseau at Tausha.maseau@marconet.com.

Arrows pointing to the printers hardware tab in the pricing sheet.

 

Printer Hardware Pricing
  • Purchasing of supported printers and copiers.  Consultation is available by contacting Tausha Manseau @ tausha.manseau@marconet.com. 
  • Installation of printer or copier.
  • Marco Help Desk availability Mon-Fri 7:30 a.m. to 5:00 p.m. and 24-hour emergency support.
  • Automated free toner shipped to your office when toner levels are low. (The printer/copier has to remain on the network for low toner alerts to be sent to Marco and they must have the current mailing address.)
  • Your printer’s life extended through a 10-point maintenance check, in addition to diagnosis and resolution of any immediate issues. 
  • All toner, parts, and labor are free with the exceptions of staples, paper, and repair from natural disasters and abuse damage.
  • Marco provides a loaner printer if your printer is not fully operational after repair. 
  • If a replacement is required, a comparable device will be provided for free. 
  • For service or maintenance requests email copierservice@marconet.com and for supplies email supplies@marconet.com.  For technician on-site remote hardware support call 800.847.3098 x8210 or x3604.  Or you can login to the Marco portal and enter a https://portal.marconet.com/signin and submit a request.
  • Your service call will be answered live 98% of the time by Marco, or you will receive a follow-up call within 15 minutes.
  • If on-site service is required, a certified technician will call within one hour to establish an on-site arrival time and will arrive on-site within four business hours, unless otherwise requested.
  • Alternatively, contact the S&T IT Help Desk 573-341-4357 and we will contact Marco on your behalf (this method will result in service delays).