Non-Supported Hardware

Non-supported hardware is any computing hardware that has an expired warranty (even if it was supported while the warranty was in effect), was not provided by IT, or was not approved for purchase by IT. This category includes Bring-Your-Own-Computers such as computers students bring to campus, or other machines not under the direct oversight of IT. Non-supported hardware is still allowed on campus, but will have limited access to campus resources and university software.

In order to have hardware supported by IT, it must have been provided by IT or purchased with approval from IT. Our campus is bound by National Institute of Standards and Technology (NIST) regulations 800-171 and 800-172 to meet certain requirements for the computers we use, and the grants offered to the university may be revoked and other legal action may be pursued if these requirements are not met. Failure to meet these requirements will mean that your hardware is placed in the non-supported category. This is done in order to meet UMSystem cybersecurity standards that help keep our university safe from security breaches.

Supported vs. Non-Supported Hardware

Some key differences exist between supported and non-supported hardware. For more information on supported hardware, visit our supported hardware page.

  • Supported Hardware
  • Non-Supported Hardware

Supported Hardware

  • Vendor Certified IT technical support and troubleshooting
  • Purchasing consultation available before you buy
  • Educational and bulk discounts
  • Hardware and software testing to verify integration and operation in our computing environments
  • Explore computer customization options for standard hardware
  • Ensure computer usability, compatibility, and lifecycle support until the devices' end of life term.

Non-Supported Hardware

  • IT service fees
    • Hardware Build - minimum $50 per hour
      • A one-time fee for initial hardware configuration to determine whether the device can work in our environment
      • Fee covers labor for setup, installation, and build troubleshooting
      • Covers time and labor expended to test hardware
    • Service & Repairs - $35 per hour
      • Fee covers break/fix troubleshooting by IT technicians
  • No guarantee of compatibility, technical support, or troubleshooting
  • Classification as non-supported equipment and subject to fees (see below for details)

To comply with the UM System's computer security standards, IT must approval all computer purchases.  Computers bought without IT approval will be classified as Bring-Your-Own-Device (BYOD) and will have limited access to campus services. They cannot be used for university business, and only authorized AppsAnywhere software will be accessible.