Help Desk  • 573-341-4357 (HELP)

Get over-the-phone troubleshooting and support by calling 573-341-4357 (HELP). Help Desk representatives can assist you over the phone or, if needed, schedule a support tech to visit your office.

Normal Hours
Monday - Friday 8:30 a.m. - 6:00 p.m.
Closed Weekends

The Help Desk is our preferred method of customer contact for tech support and troubleshooting issues.

IT Walk-In Center

Get face-to-face assistance with computer and computer account issues on the first floor of the Curtis Laws Wilson Library.

•  Up to 30 minutes of free diagnostics for personal computers
•  Fee-based repair
•  Apple and Dell warranty repair available. Labor charges may apply depending on warranty type.

Normal Hours
Monday - Friday 8:30 a.m. - 4:30 p.m, when school is in session
Closed Weekends
 

Online Help Request System

The online Help Desk Ticket System helps IT keep track of all support requests so each issue can be resolved in a timely manner. Although many calls to the Help Desk often generate a Help Request, you may also enter a request directly into the system at help.mst.edu.

The Help Request System is specifically intended for:

•  Technology purchase requests
•  Low- and medium-priority requests and technical issues

Emergency technical support issues should be directed to the Help Desk at 573-341-4357 (HELP), as that is typically the fastest way to receive a response.

Online, video tutorials are available if you need assistance using the Remedy online help request system.