IT Help Resources

 

 

 

 

 

 

 

 IT Help Desk

Get over-the-phone troubleshooting and support by calling 573-341-4357 (HELP). IT Help Desk representatives can assist you over the phone or schedule a support technician to visit your office.

Normal Phone Service Hours
Monday - Friday 8:00 a.m. - 5:00 p.m CT
Closed Weekends 

 

Visit the Help Desk

The IT Help Desk is our preferred method of customer contact for tech support and troubleshooting issues.

Get face-to-face assistance with computer and computer account issues on the first floor of the Curtis Laws Wilson Library.

  • Up to 30 minutes of free diagnostics for personal computers
  • Operating System Installation  
  • Data Backup
  • Virus and Malware Removal 
  • Hardware Repair and Upgrade                 
  • Software Install and Upgrade                                           

Apple and Dell warranty repair available. Labor charges may apply depending on warranty type.

Front Desk Hours - Summer Hours
Monday - Friday 10:00 a.m. - 4:00 p.m CT
Closed Weekends 
 


 

Online Help Request System

The online Help Desk Ticket System helps IT keep track of all support requests so each issue can be resolved in a timely manner. Although many calls to the IT Help Desk often generate a Help Request, you may also enter a request directly into the system at help.mst.edu.