Analog Phone Features

The following list of features and instructions are only for analog phones (VoIP phones have similar features, but the implementation of these features is completely different).

Local & Long Distance Three-way Calling Group Call Pickup
Caller ID & Waiting ID Call Forward All Speed Dial Access
Blind Call Transfer Forward All to Voicemail Last Number Redial
Supervised Call Transfer Cancel Call Forward All  
Call Waiting Access Voicemail  

Local and Long Distance Calls   

  1. Dial [3] + [number] to initiate a local off-campus call
  2. Dial [3] + [1] + [area code] + [number} to initiate a long-distance call

Caller ID and Call Waiting Caller ID   

Both Caller ID an Call Waiting Caller ID are available for analog phones that support these features. Call Waiting Caller ID requires the call waiting feature to be enabled.


Blind Call Transfer 

  1. Press the flash key once during the call. The caller will be placed on hold.
  2. Press [#] [2] (the pound key "#" and the number "2" key) to initiate the transfer.
  3. Dial the number to which the call will be transferred.
  4. Hang up. You may press the flash key again to retrieve the caller if the line is busy or if you misdialed.

Supervised Call Transfer 

  1. Press the flash key once during the call. The caller will be placed on hold.
  2. Dial the number to which the call should be transferred.
  3. Press the flash key to initiate the call transfer or to retrieve the caller if the line is busy or if you misdial.
  4. If the supervised announcement call is successful, press [#] [2] to complete the supervised transfer.

Call Waiting  

  1. Establish call number 1 (either you have made an outgoing call or you have received an incoming call).
  2. Press the flash key to answer the second incoming call when the call waiting tone is heard or after the call waiting caller ID is displayed on phones supporting the Call Waiting Caller ID feature.
  3. Press the flash key to switch between the active calls.

Three-way Calling   

  1. Establish call number 1.
  2. Press the flash key to place the first caller on hold.
  3. Press [#] [2] as if you were to initiate a call transfer.
  4. Dial call number 2.
  5. Press the flash key when call number 2 completes or abandon call number 2 and return to the original caller.
  6. Press [#] [3] to join the two active calls into a three-way call.

Call Forward All 

  1. Get dial tone by taking the handset off-hook.
  2. Press [*] [7] [2] followed by the dial digits where the phone should be forwarded (remember to dial a [3] if the phone will be forwarded to an off-campus number).

NOTE: You can forward to local numbers only.


Call Forward All to Voicemail (phone line must have voicemail enabled)   

  1. Get dial tone by taking the handset off-hook.
  2. Press [*] [7] [0]. Now all your incoming calls will be directly transferred to voicemail.

Cancel Call Forward All   

  1. Get dial tone by taking the handset off-hook.
  2. Press [*] [7] [3].

Access Voicemail On-Campus or Remotely (phone line must have voicemail enabled)   

  1. If on-campus dial 7999 or 3-341-7999. Dialing off campus is 341-7999.
  2. Enter ID (this will be the last 4 digits of your phone number). If accessing off campus, Enter your 10-digit phone number.
  3. Once you hear your voicemail message start to play, press the * key.
  4. Enter your voicemail password when prompted.

Group Call Pickup (requires phone to be a member of a call pickup group)   

  1. Get dial tone by taking the handset off-hook or access the feature tone by pressing the flash key during a call.
  2. Press [*] [7] [6] to pickup a ringing line that is a member of your call group.

Speed Dial Access   

  1. Get dial tone by taking the handset off-hook or access the feature tone by pressing the flash key.
  2. Press [*] [*] [x] where x is the numeric digit 1 - 9 representing the desired speed dial entry.

Last Number Redial   

  1. Get dial tone by taking the handset off-hook or access the feature tone by pressing the flash key during a call.
  2. Press [#] [#] to redial the last called number.