Scheduled IT Maintenance

Change Management is the process Information Technology (IT) uses to discuss and implement changes to the University computing environment. All changes must be reviewed and approved prior to being implemented.

Change Management encompasses four service groups within IT: Networking, Systems, Applications, and Desktop Infrastructure (with Blackboard as a sub-category of Applications). Each service group performs weekly maintenance during one or more well-defined maintenance windows in order to minimize the impact to the campus community.

The standard scheduled IT maintenance times are listed below. These times are reserved for maintenance specifically to minimize the impact any maintenance procedures may have on campus computing. Most maintenance occurs behind the scenes and does not directly affect customers of IT.

 

  Primary Secondary Tertiary
Network Mon 10p.m. - 6 a.m. Tue Wed 6 - 8 a.m. Thu 6 - 8 a.m.
Systems Thu 10 p.m. - 2 a.m. Fri Wed 3 - 8 a.m. Sat 8 a.m. - 12 p.m.
Applications1 Tue 5 - 7 p.m.    
Desktop2 Sat 2 a.m. - 6 a.m.    
Blackboard 3rd Sunday of month
12 a.m. - 12 p.m.
   
IT RSS Tue 5 p.m - 11 p.m. Wed 10 a.m. - 12 p.m. Fri 10 a.m. - 12 p.m.

 

Notes:

  1. Applications maintenance includes all Web applications commonly used on campus, such as PeopleSoft, Terminal Four, and the Online Help Request system. In many cases, customers will see little to no impact other than the inability to access a particular Web application. Blackboard services have a special maintenance window reserved in case any updates are applied to the Blackboard environment.
  2. Desktop maintenance primarily refers to the monthly Windows updates to all campus-standard installations of Windows. The updates are installed between 2 a.m. and 6 a.m. Saturday mornings.

Emergency Maintenance

IT reserves the right to perform emergency maintenance as needed to prevent any catastrophic events that are likely to occur or to recover services from such an event. This may result in interruptions of campus computing services lasting several hours or longer.